Create help articles from customer support conversations, automatically

Before we begin

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How do you create or update customer support articles in real time once you discover a knowledge gap?

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Automate it in Clay. 

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Here’s how it works: 

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First, when a support specialist identifies missing or outdated support content, they trigger a workflow directly from the Intercom inbox, like the one below: 

Once triggered, the conversation gets sent to Clay where AI creates a first draft help article that solves the issues discussed in the support thread. 

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Bonus: you can copy and paste drafts into a doc, or you can push drafts to Notion docs or Google docs automatically so your content team can edit them before publishing.